SLA & Uptime
LAUNCHING SEPTEMBER 2026
SLA terms will take effect when Hangar Cloud launches. This page describes the planned service level agreements.
Service level agreements for Hangar Cloud.
Availability
| Plan | Uptime SLA | Support Response |
|---|---|---|
| Pro | 99.5% | 24h (business days) |
| Enterprise | 99.9% | 4h (24/7) |
Uptime is measured monthly and excludes scheduled maintenance windows.
Status Page
Current platform status and incident history: status.mcp-hangar.io
Subscribe to notifications via email or webhook.
Scheduled Maintenance
Maintenance windows are announced at least 72 hours in advance via:
- Status page
- Email to organization owners
- In-dashboard notification
Typical maintenance windows: Tuesdays 06:00–08:00 UTC.
Incident Response
| Severity | Description | Response Time (Enterprise) |
|---|---|---|
| P1 — Platform outage | Dashboard and API unavailable | 30 minutes |
| P2 — Degraded service | Partial functionality impacted | 2 hours |
| P3 — Minor issue | Non-critical feature affected | 4 hours |
| P4 — Informational | Cosmetic or documentation issue | Next business day |
Data Residency
Hangar Cloud runs on:
- Primary: AWS eu-central-1 (Frankfurt)
- DR: AWS eu-west-1 (Ireland)
Enterprise customers can request dedicated tenancy or custom data residency.
Credits
If monthly uptime falls below the SLA target, service credits are applied:
| Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Credits are applied automatically to the next invoice.